Privacy Policy

Privacy Policy
Last updated: 2025-03-23

Thank you for choosing Plurex (the “Application”). This Privacy Policy explains how PLUREX LIMITED (“Plurex,” “we,” “us,” or “our”), a company registered in Ireland (company number 781750) with a principal address in Kerry, Ireland, collects, uses, discloses, and protects your information when you use our site at https://plurex.io, our platform at https://platform.plurex.io, and any related services we provide (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

We may collect both Personal Information and Non-Personal Information about you.

  1. Personal Information:
  2. Contact Information: Such as your name, email address, and other details you voluntarily provide when creating an account or interacting with our support. Account Details: Username, password, subscription plan (free or paid), and any other information related to your use of Plurex. Payment Information: If you purchase a subscription, we may collect billing information (e.g., credit card details) through a third-party payment processor. Plurex does not store your full payment card details on its own servers. Communication Records: Information you provide in emails, messages, or through customer support interactions.
  3. Non-Personal Information:
  4. Usage Data: Log data such as IP addresses, browser types, operating systems, access times, pages visited, and referring website addresses. Device Information: Information about the device you use to access our Services, such as the device model and settings. Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to enhance user experience, analyze trends, and gather demographic information.

2. How We Use Your Information

We use your information for the following purposes:

  1. To Provide and Maintain the Services
  2. To set up and maintain your account, deliver subscription services (free or paid), and provide customer support. To process payments and handle billing information when you opt for a paid subscription.
  3. To Improve, Personalize, and Develop Our Services
  4. To analyze how users interact with the Services so we can enhance performance, functionality, and usability. To develop new features, products, or services, and personalize your experience.
  5. To Communicate with You
  6. To respond to inquiries, fulfill requests, and provide customer support. To send important updates regarding changes to our terms, conditions, and policies. To market or advertise our Services, where permitted by law.
  7. To Ensure Legal Compliance and Safety
  8. To comply with applicable laws, regulations, and legal processes. To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities.
  9. To Enforce Our Terms
  10. To enforce our Terms of Service, other applicable agreements, or to assert or defend our legal rights.

3. How We Share Your Information

We do not sell or rent your Personal Information. We may share your information in the following circumstances:

  1. Service Providers
  2. We may share your information with third-party service providers who perform services on our behalf (e.g., payment processing, data analytics, hosting, or customer support). These service providers are authorized to use your information only as necessary to provide services to us.
  3. Business Transfers
  4. If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of services to another provider, your information may be sold or transferred as part of that transaction.
  5. Legal Requirements
  6. We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
  7. Protection of Rights
  8. We may disclose your information when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
  9. With Your Consent
  10. We may share your Personal Information for other purposes with your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities over time and across different websites or platforms following your use of our Services. This helps us improve our Services, remember your preferences, and personalize your experience.

  • Types of Cookies We Use: Essential Cookies: Necessary for the operation of our Services. Analytics Cookies: Help us understand how visitors interact with our Services. Functional Cookies: Enhance the functionality of the Services (e.g., remembering user preferences). Advertising Cookies: Used to deliver relevant ads and track ad campaign performance (if applicable).

You can control cookies at the browser level. If you choose to disable cookies, some features of the Services may not function properly.

5. Data Retention

We keep your Personal Information only for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. When we no longer need your Personal Information, we will securely delete or anonymize it.

6. Data Security

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please note that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on where you reside, you may have certain rights regarding your Personal Information. These may include the right to:

  1. Access and Update Your Information – You can access, update, or correct your Personal Information at any time by logging into your account or contacting us.
  2. Opt Out of Marketing Communications – You can opt out of receiving marketing emails by following the unsubscribe link in the email or by contacting us directly.
  3. Delete Your Information – You can request that we delete your Personal Information, subject to certain exceptions provided by law.
  4. Object to or Restrict Processing – You can request that we limit or restrict the processing of your Personal Information under certain circumstances.
  5. Data Portability – You have the right to receive your Personal Information, where technically feasible, in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request in accordance with applicable law.

8. Children’s Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have collected Personal Information from a child under 16, we will take steps to remove that information. If you believe that we have any information from or about a child under 16, please contact us.

9. Beta Disclaimer

Plurex is currently in beta with limited exchange markets and features that are subject to change. By using the Services during this beta phase, you acknowledge that certain functionalities may be incomplete or may change, potentially affecting your overall experience. We appreciate your understanding and feedback as we continue to refine our Services.

10. No Financial Services or Advice

Plurex provides a technology layer for trading execution automation. We do not offer financial services or investment advice, nor are we responsible for any decisions or actions taken based on the use of our Services. Any actions you take using our technology are at your sole discretion and risk. Plurex assumes no liability for any loss or damages incurred as a result of using our Services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and sharing of your Personal Information.

12. International Data Transfers

As we operate primarily in the European Union (EU) and may use service providers located outside the EU, your information may be transferred to and processed in countries other than the country in which you reside. We take appropriate safeguards to ensure that your Personal Information remains protected and processed in accordance with this Privacy Policy and applicable data protection laws.

13. Third-Party Links and Services

Our Services may contain links to third-party websites, plugins, or services that are not operated or controlled by Plurex. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party website or service you visit.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

We will do our best to address your inquiry in a timely and professional manner.

By continuing to use our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.